Politique d’expédition

Dispatch and postage Notes 
- Some items we offer on our website are restricted to sale within NZL only; in these instances you will prevented from checking out in the shopping cart page. Please contact us if you are offshore and have special requirements as we are a licenced exporter and conduct exports on a case by case basis.
- Pricing with postage built in is offered on some items sent throughout New Zealand, Australia and New Caledonia.
- Some items such as accessories incur separate postage charges.
- Items sent outside New Zealand, Australia or New Caledonia generally incur postage charges.
- Any postage charges are advised at checkout.
- We use tracked services wherever available. Tracking information is sent to your provided email address at dispatch time.
- We attempt to dispatch your order within 24hrs of receipt during Mon-Fri and dispatch on Mondays for orders received on weekends. This depends on if we have to take some action to define your purchase or gather required permits to sell.
- Delivery transit time is usually 1 to 5 days throughout New Zealand. Throughout Australia we see 3 to 7 days but varies due to demand experienced by NZ Post and Aus Post. Please be aware that postal companies experience sporadic delays from time to time.

Exchanges
The fastest way to exchange is to request a return, and once the return is accepted, make a separate purchase for the new item. The new items will be dispatched immediately. The returning item will be refunded on receipt at our warehouse pending the other conditions on this page. Otherwise exchanges are conducted when the goods are receipted back to our warehouse. A shoe box item must be wrapped in paper or similar before labels are applied and sent. Return postage is paid by the customer.

Time Limit 
We have a 10-day exchange and return policy, which means you have 10 days after receiving your item to request an exchange and dispatch the parcel to us. 

Condition of returning goods
To be eligible for a exchange, your item must be in the same condition that you received it, show no signs of use or wear & tear, with tags attached, and in its original packaging. It is important to be careful when trying on boots that you don't mark them. Be sure to try-on only inside on clean carpet. The shoe box must be wrapped in paper or similar before labels are applied and sent.

Damage and delivery issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, and we will make it right.

Non-returnable items 
Certain types of items cannot be returned, like care products, custom products (such as special orders or personalised items), and opened socks. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns of gift cards.

Contact us
To start an exchange, you can contact us at info@stagersport.co.nz or from our contact page. Items sent back to us without first requesting a return will not be accepted.